Bryce Maddock, CEO at TaskUs, shares advice on adapting to BPO growth challenges and maximizing gains from AI adoption in 2025.

Cheryl Paarwater from Call Lab BPO is here to share some excellent advice for teaching employees about the power of self-mastery.

Chris Crowley, CEO of iQor, shares insights and challenges related to scaling to 5,000 employees in Trinidad & Tobago.

Steve Weston, Founder of Apex CX, explores the misalignment between CX strategy and operations with tips on how to turn things around.

Garry Gormley lays out some cold, hard truths and a viable course of action for contact center survival as the age of AI advances.

A frank discussion with Mojo CX CEO Jimmy Hosang on why CCaaS might be on the way out and how BPOs can adapt to the rise of AI agents.

Philippe Legal covers European vs. US expectations, the "why" behind preferred locations, and what European buyers prioritize in BPO deals.

Peter Ryan, one of the world's most respected outsourcing analysts and advisors, shares priceless advice for BPOs in the merger process.

What standard BPO practices do enterprise buyers think are flawed, and where does the actual value of this industry lie?

Dave Seaton, a top customer journey mapping thought leader and consultant, stops by to debunk a few myths about the process.